Privacy Policy

1. Information We Collect

We collect the following types of information:

• Personal information you provide: name, email address, phone number, billing details, and any information you include when you contact us or request a service.
• Usage data automatically collected: IP address, browser type, operating system, pages visited, time and date of visits, referral URLs.
• Heatmaps and session recordings – We use third-party tools (such as Hotjar, Crazy Egg, or similar) to analyze how you interact with our website. These tools may record mouse movements, clicks, scrolls, and non‑identifying parts of your screen. This helps us improve user experience.
• Cookies and similar technologies to remember preferences and analyze site traffic. You can disable cookies in your browser settings.

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve our services
• Process payments and communicate with you about your requests
• Respond to your questions and support needs
• Analyze website usage through heatmaps and analytics to optimize design and content
• Comply with legal obligations

3. Heatmaps and Tracking Tools

We use heatmap and session recording tools (e.g., Hotjar, Microsoft Clarity, or similar) to understand how visitors navigate our website. These tools may collect information such as mouse movements, clicks, scrolling behavior, and screen resolution. They do not capture sensitive personal information like passwords or payment details. You can opt out of such tracking by using your browser's Do Not Track feature or by disabling JavaScript. Some providers also offer global opt‑out mechanisms.

4. Sharing of Information

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our business (payment processors, email services, analytics and heatmap providers). They are bound by confidentiality agreements.
• Law enforcement or other third parties when required by law or to protect our rights.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the right to access, correct, or delete your personal information, as well as to restrict or object to certain processing. To exercise these rights, contact us at Support@dispatchtower.org. You may also disable cookies in your browser or opt out of heatmap tracking by using the provider's opt‑out mechanism (e.g., Hotjar's opt‑out link).

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated "Last updated" date. Your continued use of our services after any changes constitutes your acceptance of the new policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: Support@dispatchtower.org
Phone: +1 (716) 396-7474